Shipping Policy
This Shipping Policy covers purchases from https://tolseni.com. It distinguishes preparation of an order from time spent in the carrier network and explains what to do if there is a delivery problem.
1. Where We Can Deliver
A shipping destination is supported only when a delivery option is offered for that address and the relevant items at checkout. Enter the complete destination to see what is available. This policy does not promise delivery to every country or postal code.
2. Preparing Your Order
Following successful confirmation of payment, our usual processing estimate is 1–3 business days. This stage may include reviewing the transaction, checking delivery details, selecting the goods, and arranging dispatch. Business days exclude weekends and applicable public holidays. Address clarification, verification, stock issues, and unusual demand can affect preparation, and we will make reasonable efforts to communicate significant changes.
3. Transit After Dispatch
Once the parcel has been dispatched, estimated shipping transit is 7–15 business days. This period is distinct from processing. To understand the full delivery estimate, consider both stages. Carrier performance, customs inspections, weather, peak periods, public holidays, and disruption at the destination may alter actual arrival. No fixed delivery date is guaranteed by the estimate.
4. Fees Shown at Checkout
Shipping prices and methods depend on the destination and items and are displayed before payment. A special offer or free-shipping discount only applies if it is explicitly presented for the order and its conditions are met. We do not state a universal free-shipping threshold in this policy.
5. Tracking and Delivery Updates
Where tracking is available, a reference may be provided using the order contact details or through an order-status facility. Some carriers take time to publish the first scan. If your parcel appears unusually delayed or a tracking event is unclear, email service@tolseni.com with your order number and any tracking reference.
6. Import Charges and Clearance
For international orders, local authorities may assess customs duties, import taxes, or processing fees. Amounts collected by us will appear at checkout; other charges and responsibility for paying them depend on applicable destination rules and the delivery conditions disclosed when you purchase. If you need information about the terms shown for your destination, contact support before paying.
7. Address Accuracy
Review the recipient name, street, building or unit, postal code, telephone number, and email carefully. If you find a mistake, notify us as quickly as possible. We will try to arrange an amendment where feasible, but changes cannot be assured once an order has been handed to a carrier. Any additional costs or remedies are considered under applicable law.
8. Missing or Problem Deliveries
If a parcel appears lost, is significantly delayed, arrives damaged, or contains the wrong items, contact support with the order reference and details of the problem. Include photographs where they help show damage or an incorrect delivery. We will investigate and arrange a suitable outcome, which may include replacement, delivery, or refund as required by law.
9. Cancellations, Refusals, and Returns
An order cancellation can be requested before dispatch, although it may not always be possible to stop fulfillment. For goods already delivered, consult the Return & Refund Policy. When a physical return is necessary, use the destination specifically authorized by our support team; the company address below is not automatically a return-processing site.
10. Shipping Questions
Send delivery inquiries to service@tolseni.com. Please include the order number so that we can identify the transaction.
Business and Contact Information
Operating Company: Wuhan Maojiji Trading Co., Ltd.
Unified Social Credit Code (USCC): 91420114MAKBYFQD1P
Company Address: Factory Building 6-1184, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province
Support Email: service@tolseni.com
Contact Phone: +86 13058472916
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)