Terms of Service

Effective Date: November 11, 2026

1. The Store and These Terms

These Terms of Service apply to browsing and purchasing through https://tolseni.com/ . Tolseni is the online retail brand operated by Wuhan Maojiji Trading Co., Ltd., the business identified at the end of this document. References to “we,” “us,” and “our” mean that operator, and “you” means a visitor or customer. Other published store policies also apply to the matters they address. Nothing in these Terms displaces mandatory rights under applicable law.

2. Who Can Place an Order

You must be at least 18 years of age (or the age of legal majority in your jurisdiction, whichever is higher) and have the legal capacity required to make a purchase or the authorization necessary in your jurisdiction. If you are under 18 years of age, you may only use this website and place orders with the explicit consent and supervision of a parent or legal guardian, who shall agree to be bound by these Terms on your behalf.
Supply accurate contact, shipping, and billing information, and keep it up to date when a correction is possible. If an account feature is offered, you are responsible for taking reasonable care of your credentials and reporting suspected unauthorized access.

3. Descriptions and Product Selection

We aim to provide accurate item descriptions, product images, choices, and prices. The apparent color of a product can vary with display settings. Product availability may change, and an item in the catalog is not necessarily available for immediate dispatch. Contact us about important product details before ordering if the listing is unclear.

4. Submission and Acceptance of Orders

Placing an order constitutes an offer to purchase. An automated message acknowledging receipt of an order does not necessarily mean the order has been accepted. We may decline or cancel an affected order for a legitimate reason, including unavailability, an obvious pricing error, unsuccessful verification, an unsupported destination, or suspected fraud. When we cancel an item that you paid for, we will provide the applicable refund under law.

5. Checkout, Charges, and Taxes

The total shown before payment identifies the product price and shipping or taxes collected by us for your order. Only methods offered during checkout are available for payment. International purchases may involve import duties or local charges not collected at checkout, depending on destination law and the terms disclosed at purchase. Please check all displayed details before authorizing payment.

6. Processing and Transit

Our standard order-processing estimate is 1–3 business days following successful payment confirmation. Estimated transit after dispatch is 7–15 business days. These periods are separate; neither is a guaranteed arrival date. Delivery availability and any fee are determined by the options presented at checkout. See the Shipping Policy for circumstances that can change delivery timing.

7. Cancellation and Address Changes

Email mailto:service@tolseni.com promptly if you want to request cancellation or amend an order. We will try to help where fulfillment status permits, but cannot guarantee cancellation after packing or dispatch has begun. Statutory cancellation and withdrawal rights remain available where applicable, even if fulfillment has progressed.

8. Returns, Refunds, and Exchanges

You may request a voluntary return of eligible goods within 30 calendar days after delivery, following the instructions in our Return & Refund Policy. For an approved refund, we initiate repayment to the original payment method within 10 business days after approval, unless a shorter legal deadline or different remedy is required. Your payment provider may need additional time to post the credit. We do not charge a restocking fee. Exchanges depend on availability, the circumstances, and mandatory consumer rights.

9. Responsible Use

Do not use this website to submit fraudulent orders, circumvent security, access another person's account without authority, spread harmful code, or interfere with its operation. We may use proportionate measures permitted by law to protect transactions and the store.

10. Intellectual Property

Trade names, original text, images, site designs, and other protected materials belong to their respective rightsholders. Website access does not grant permission to commercially reproduce or redistribute protected content without authorization, except where applicable law permits.

11. Technology and Outside Services

The website operates using Shopify ecommerce technology. Depending on the transaction, providers may assist with payments, delivery, communication, and technical services. Independent providers or linked websites may have their own terms. Our responsibilities as seller to customers remain subject to applicable consumer law.

12. Privacy

Our Privacy Policy explains information associated with browsing, checkout, purchases, customer inquiries, and optional communications, including the relevant Data Controller and available rights and choices.

13. Availability and Legal Remedies

We take reasonable steps to keep the store accessible, although interruptions may arise. Any limit on liability applies only to the extent the law permits. Nothing in these Terms restricts mandatory rights in relation to defective, misdescribed, nonconforming, or undelivered goods or excludes liability that cannot legally be excluded.

14. Changes to These Terms

We may update these Terms when operations or legal requirements change. Revised versions will be displayed on the website, and additional notice will be provided where required. Existing transactions remain subject to their legally applicable rights and terms. Questions may be sent to mailto:service@tolseni.com .

15. Governing Law and Jurisdiction

15.1 These Terms of Service, and all disputes or claims arising out of or in connection with their subject matter or formation (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of the People's Republic of China, without regard to its conflict of law provisions.
15.2 Any dispute arising from or in connection with these Terms shall first be settled through good-faith friendly negotiation. Where negotiation fails within 30 days of a written notice from either party, the dispute shall be submitted to the people's court with competent jurisdiction over the domicile of Wuhan Maojiji Trading Co., Ltd.
15.3 Nothing in this clause shall restrict or exclude any mandatory statutory rights you may have as a consumer under applicable local law.

Business and Contact Information

Operating Company: Wuhan Maojiji Trading Co., Ltd.
Unified Social Credit Code (USCC): 91420114MAKBYFQD1P
Company Address: Factory Building 6-1184, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province
Support Email: mailto:service@tolseni.com
Contact Phone: +86 13058472916
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)